Systems, Interfaces & Delivery, Built for African Business
SynCraft Labs is a systems company, not a digital agency. We architect and implement Communication, Commerce and Control platforms for African businesses, and wrap them in the design, product and delivery support they need to work in the real world.
Headquartered in Kenya with a virtual HQ in Kigali, we serve growth-focused teams across East and wider Africa. We invoice in KES, USD and RWF, and structure work so it fits both early-stage and enterprise realities.
Three Service Pillars
We organise our services into three pillars so you always know which part of your operation we are impacting.
Systems & Platforms
Custom systems, integrations and data flows built for how Africa actually operates. From HMIS and CRMs to mobile money rails, offline-first apps and reconciliation dashboards.
Learn moreExperience & Interfaces
Digital experiences and interfaces that make complex systems feel simple. Websites, portals, dashboards, design systems and investor-ready prototypes.
Learn moreProduct & Delivery
Strategy, roadmaps and disciplined execution so your systems actually ship and continue to improve. Product management, project coordination, audits and advisory.
Learn moreSystems & Platforms
The backbone of your digital operation
We build and integrate the core systems that run your business. This is where your data, operations and daily work live.
System Development & Custom Software
HMIS, CRMs, ERPs and internal tools
- HMIS, CRMs, ERPs and internal tools
- Operator dashboards and admin panels
- User, patient, agent and merchant portals
- Backend APIs and microservices
- Workflow automation and background jobs
- SaaS and multi-tenant architectures
- Cloud deployment and performance monitoring
Payment Gateway & Mobile Money Integration
Payment rails that match how your customers pay
- M-PESA, Airtel Money, MTN MoMo and card integration
- Merchant and agent flows
- Wallets, commissions and payouts
- Webhooks, callbacks and reconciliation flows
- Payment failure handling and retries
- Compliance-aware architectures
Offline-First & Field / Agent Apps
Apps that work where internet is weak
- Offline-first web and mobile apps
- Data sync and caching for weak connectivity
- Driver and field agent task apps
- GPS and route support
- Offline form and media capture
- Designed for low-bandwidth Android devices
Reconciliation & Operator Dashboards
For operators who need clear, real-time visibility
- Real-time KPI dashboards
- Transaction reconciliation engines
- Driver/merchant performance analytics
- Revenue, commission and payout views
- Exportable reports for finance and audit teams
Digital Onboarding Systems
Scale agents, merchants or drivers without paperwork
- Mobile-first onboarding flows for agents, drivers or merchants
- KYC and document capture
- Agent registry and tiering
- Approval workflows and audit trails
Analytics & Impact Reporting
For fintech programs, NGOs and operations-heavy organisations
- Custom KPI dashboards
- Automated reporting and scheduled exports
- Segmenting, cohorts and behavioural insights
- Donor/governance reporting
- Financial inclusion metrics
How we price Systems & Platforms
Most systems work is complex and unique. We do not publish fixed prices. All Systems & Platforms projects are scoped and delivered on a Request Quote basis, with the option to phase delivery for smaller budgets or pilots.
Discuss Your SystemExperience & Interfaces
Where your systems meet people
We design and build the digital surfaces your customers and teams actually touch. Every screen has a job: inform, convert or guide.
Web & Platform Experience
Conversion-focused websites and product front-ends
- Business and product sites
- Customer portals and dashboards
- Booking and ordering flows
- Payment journeys for M-PESA and mobile money
- Marketing and support surfaces
UI/UX & Design Systems
Solid design foundations for scaling products
- UX audits and heuristic reviews
- User journeys and wireframes
- High-fidelity UI for web & mobile
- Component libraries and design systems
- Brand and visual identity
- Accessibility-aware, fully responsive
MVP Prototyping & Launch Prep
Get investor-ready without overbuilding
- Figma / Framer interactive prototypes
- User flow simulations and demo narratives
- Visuals for investor or board presentations
- Early-stage product or feature validation
Pricing approach
Work under Experience & Interfaces is typically delivered as fixed-scope projects or short sprints, scoped and priced on a Request Quote basis. For budget-conscious clients, we can start with a smaller MVP or prototype and expand in phases.
Transform Your InterfaceProduct & Delivery
Clarity, structure and disciplined execution
Good systems fail without good product and delivery. We help you decide what to build, why it matters and how it will be delivered.
Product Management
- Product discovery and problem framing
- MVP definition and feature prioritisation
- 3, 6 and 12-month roadmaps
- Metrics and feedback loops
Project Management & Delivery
- Sprint planning and coordination
- Risk and dependency tracking
- Stakeholder updates and decision logs
- Launch and rollout support
Audits, Consulting & Advisory
- Systems and digital health audits
- Technical architecture reviews
- Market entry and operational advisory
- Team training around new systems
Optional: Communication Support
Where relevant, we also support communication containers around your products, such as product-aligned content and launch campaigns. Only offered as an add-on to systems work, not as a standalone service.
Pricing approach
Product & Delivery work is scoped based on the length and intensity of engagement and is always Request Quote. For early-stage teams, we can start with a short strategy block and grow from there.
Discuss Your ProjectOngoing Digital Support
We do not vanish after go-live. We actively care for the systems we build.
Support and care plans are defined as part of your system or product quote, or priced via Request Quote if we are taking over an existing system.
Talk About SupportNot sure which service you need?
If you only know that "things are not working" but cannot name the system, that is fine. Start with a Systems Audit. We will map your tools, workflows and risks, then give you a clear plan.
Book Systems Audit